Guest Experience Lead – Mountain Luxury & Perks

Alterra Mountain Company; United States; Sur place; USD 70 000 - 74 000; Plein temps

Avantages offerts par ce poste

Ski passes for dependents

Healthcare

401k with company match

PTO for benefit eligible employees

Discounts on Marriott hotels worldwide

Résumé du poste

Alterra Mountain Company seeks a Guest Experience Manager for Mammoth Lakes, CA. You will oversee lobby operations, concierge services and activities, while ensuring high guest satisfaction and prompt resolution of concerns.

The role includes stepping in for Front Office Manager when needed. Requirements include a four-year degree or 1–2 years in luxury hospitality, 2+ years in guest service, and strong communication skills.

Qualifications

• Four-year college degree or 1-2 years of experience in a luxury or full-service property setting.
• Minimum of two years' guest service or hospitality experience.
• Marriott/Westin experience beneficial.
• Strong interpersonal and problem-solving skills.
• Minimum of 6 months to 1 year management experience.

Responsabilités

• Oversee lobby operations and hotel amenities, including bell/valet, concierge and activities.
• Manage guest concerns and satisfaction, ensuring overall guest experience and recovery when needed.
• Perform duties of Front Office Manager in the absence of the manager.

Connaissances

Interpersonal skills

Management experience

Guest service

MS Excel

MS Word

PowerPoint

Formation

Four-year college degree

Outils

MS Excel

MS Word

PowerPoint

Description du poste

Alterra Mountain Company seeks a Guest Experience Manager for Mammoth Lakes, CA. You will oversee lobby operations, concierge services and activities, while ensuring high guest satisfaction and prompt resolution of concerns.

The role includes stepping in for Front Office Manager when needed. Requirements include a four-year degree or 1–2 years in luxury hospitality, 2+ years in guest service, and strong communication skills.