Member Experience Lead — Front Desk & Wellness

VASA Fitness; Orem (UT); On-site; USD 32,000 - 75,000; Full time

Benefits offered by this job

Two gym memberships

401(k) options

Paid time off

Medical/dental/vision

Parental Leave

EAP benefits

Job summary

VASA Fitness in Orem, UT is looking for a friendly Member Experience Specialist to greet members, guide them through memberships and upgrades, and keep the club clean and inviting. You will help members on their fitness journey, share information about personal training options, and foster a welcoming community at the front desk.

The role emphasizes strong communication, multi-tasking, and a customer-first approach.

Qualifications

• Experience in customer service and sales environments.
• Ability to communicate effectively and build rapport with members.
• Willingness to pass a background check.
• CPR certification is a plus.

Responsibilities

• Greet members warmly and set a welcoming tone at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized to ensure a positive experience.
• Promote products and services through confident conversations and tours.

Skills

Customer service

Membership sales

Bilingual skills

CPR certification

Multi-tasking

Job description

VASA Fitness in Orem, UT is looking for a friendly Member Experience Specialist to greet members, guide them through memberships and upgrades, and keep the club clean and inviting. You will help members on their fitness journey, share information about personal training options, and foster a welcoming community at the front desk.

The role emphasizes strong communication, multi-tasking, and a customer-first approach.