Medical Front Desk Associate: Eye Care Concierge

EyeSouth Partners; Conroe (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Job summary

Eye Center of Texas is seeking a Front Desk Associate to be the first point of contact for patients and visitors. You will manage check-in/out, calls, emails, scheduling, and data entry to ensure smooth operations and excellent customer service in a medical setting.

The role requires greeting patients, collecting documentation, verifying insurance, and collecting payments. You will maintain HIPAA compliance and support the clinic team with daily administrative tasks.

Qualifications

• High School Diploma or equivalent required.
• 1+ year medical office experience preferred.
• Nextech/ICP experience strongly preferred.
• Strong reliability with good attendance and punctuality.

Responsibilities

• Greets patients and verifies appointment details.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefits for visits and tests.
• Collects co-payments and documents financial responsibilities.
• Maintains patient confidentiality and HIPAA compliance.
• Answers phones and responds to inquiries; relays messages to staff.
• Performs data entry and chart prep for clinic days.
• Participates in onboarding and team meetings as needed.

Skills

Interpersonal skills

Communication

Attention to detail

multitasking

HIPAA familiarity

Cash handling

Customer service

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

Eye Center of Texas is seeking a Front Desk Associate to be the first point of contact for patients and visitors. You will manage check-in/out, calls, emails, scheduling, and data entry to ensure smooth operations and excellent customer service in a medical setting.

The role requires greeting patients, collecting documentation, verifying insurance, and collecting payments. You will maintain HIPAA compliance and support the clinic team with daily administrative tasks.