Guest Experience Lead - Lead Inclusive Store Experience

lululemon; Castle Rock (CO); On-site; USD 64,472,000 - 74,390,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top‑up

Development course catalog

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead to ensure a high-quality in-store guest experience and deliver technical product education. You will be part of the store leadership team, driving performance on the floor and guiding daily sales targets while supporting hiring and team development.

The role emphasizes inclusive leadership and collaboration in a fast-paced retail environment. The position requires retail experience, leadership capability, and a commitment to exceptional guest service.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others
• Must be legally authorized to work in the country in which the store is located

Responsibilities

• Lead from the floor to deliver the lululemon guest experience framework.
• Provide technical product education to guests and assist when needed.
• Open and close the store according to procedures.
• Review daily data to track progress toward sales goals and motivate the team.

Skills

Guest experience

Leadership

Communication

Teamwork

Education

High school diploma/GED

Job description

lululemon is seeking a Guest Experience Lead to ensure a high-quality in-store guest experience and deliver technical product education. You will be part of the store leadership team, driving performance on the floor and guiding daily sales targets while supporting hiring and team development.

The role emphasizes inclusive leadership and collaboration in a fast-paced retail environment. The position requires retail experience, leadership capability, and a commitment to exceptional guest service.