Guest Experience Lead — Inclusive Service & Store Leadership

lululemon; Las Vegas (NV); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead in Las Vegas to drive in-store guest satisfaction and lead a team on a daily basis. You will educate guests on products, coach colleagues, and ensure the floor operates smoothly during shifts.

The role requires 1 year of retail or customer experience and some leadership exposure. The compensation package includes base pay, a bonus opportunity, and extensive health, retirement, and development benefits.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assisting the guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Guest experience

Leadership

Mentoring

Communication

Education

High school diploma or equivalent

Job description

lululemon is seeking a Guest Experience Lead in Las Vegas to drive in-store guest satisfaction and lead a team on a daily basis. You will educate guests on products, coach colleagues, and ensure the floor operates smoothly during shifts.

The role requires 1 year of retail or customer experience and some leadership exposure. The compensation package includes base pay, a bonus opportunity, and extensive health, retirement, and development benefits.