Guest Experience Lead — Inclusive, Growth‑Driven Leader

lululemon; Fairfax (VA); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) matching

Employee discount

Fitness & yoga classes

Parental leave top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead in Virginia to drive in-store performance by delivering expert product education and exceptional guest service. You will lead floors, act as Supervisor on Duty, and influence hiring decisions while guiding a cohesive team through daily goals.

You will mentor colleagues, provide timely feedback, and ensure a respectful, inclusive store environment. This role emphasizes teamwork, adaptability, and customer-first leadership.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.
• Must be legally authorized to work in the country of the store.

Responsibilities

• Lead from the floor to deliver exceptional guest experiences.
• Provide technical product education to guests and articulate product value.
• Act as Supervisor on Duty and help with store operations.

Skills

Guest experience

Leadership

Communication

Teamwork

Adaptability

Education

High school diploma/GED/equivalent

Job description

lululemon is seeking a Guest Experience Lead in Virginia to drive in-store performance by delivering expert product education and exceptional guest service. You will lead floors, act as Supervisor on Duty, and influence hiring decisions while guiding a cohesive team through daily goals.

You will mentor colleagues, provide timely feedback, and ensure a respectful, inclusive store environment. This role emphasizes teamwork, adaptability, and customer-first leadership.