Guest Experience Lead: In-Store Leader & Coach

Lululemon Athletica; BLOOMINGTON, Northern (MN, KY); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Retirement plan matching

Parental leave

Development courses

Mentorship programs

Job summary

lululemon at Mall of America in Bloomington seeks a Guest Experience Lead to drive exceptional in-store experiences and lead the store floor. This contract role focuses on product education, guest connection, and team performance to meet daily sales goals.

The role includes hiring input, onboarding, coaching teammates, and stepping in as Supervisor on Duty to ensure operational excellence during shifts. Candidates should be prepared for varied schedules and guest-centered leadership.

Qualifications

• 1 year retail or guest experience leadership
• Experience mentoring or delegating to teammates
• Ability to travel to assigned store (as needed)

Responsibilities

• Lead from the floor to deliver exceptional guest experiences
• Provide technical product education to guests
• Assist in staffing and onboarding
• Review daily metrics to drive sales
• Open/close store per procedures

Skills

Guest experience leadership

Staff coaching

Sales floor leadership

Customer service

Performance coaching

Product education

Hiring support

Team development

Education

High school diploma or equivalent

Job description

lululemon at Mall of America in Bloomington seeks a Guest Experience Lead to drive exceptional in-store experiences and lead the store floor. This contract role focuses on product education, guest connection, and team performance to meet daily sales goals.

The role includes hiring input, onboarding, coaching teammates, and stepping in as Supervisor on Duty to ensure operational excellence during shifts. Candidates should be prepared for varied schedules and guest-centered leadership.