Guest Experience Lead: Elevate Service & Team

Lululemon Athletica; Minnesota; On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon Athletica in Minnesota seeks a Guest Experience Lead to drive an exceptional in-store experience by delivering technical product education and leading a store team toward daily sales targets.

You will participate in hiring, coach team members, and serve as Supervisor on Duty to ensure smooth floor operations and strong guest connections. A 1-year retail background and leadership experience are required, with flexible schedules including weekends and holidays.

Qualifications

• 1 year retail or customer experience.
• Experience in leading, mentoring, or delegating with others.
• Strong interpersonal and communication skills required.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives education and assistance when needed.
• Move dynamically and lead from the floor as Supervisor on Duty to meet business, team, and guest needs.
• Conduct preparation activities to ensure in-store readiness and maintain operational excellence during shifts.
• Open and close the store following procedures.
• Review daily business data to track sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment and onboarding.
• Provide direct feedback and coaching to team members to support their development.
• Foster a respectful, inclusive team environment with strong working relationships.

Skills

Guest experience

Leadership

Communication skills

Team mentoring

Education

High school diploma/GED/equivalent

Job description

lululemon Athletica in Minnesota seeks a Guest Experience Lead to drive an exceptional in-store experience by delivering technical product education and leading a store team toward daily sales targets.

You will participate in hiring, coach team members, and serve as Supervisor on Duty to ensure smooth floor operations and strong guest connections. A 1-year retail background and leadership experience are required, with flexible schedules including weekends and holidays.