Guest Experience Lead - Immersive Attraction (Leadership & Growth)

Merlin; Schaumburg (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Merlin Magic Pass

Recognition Programs and Rewards

401(k) Program

Tuition Reimbursement Programs

Numerous Learning and AdvancementOp.</

Learning and Advancement Opportunities

Job summary

Merlin invites you to join Wondra Chicago as a Guest Experience Shift Lead, guiding daily operations and delivering magical moments for families in an immersive, color-filled world. You’ll train teammates, keep guest energy high, and grow into leadership through hands-on coaching, with weekends and holidays required.

This role offers a path to advancement within Merlin Entertainments and attractive benefits.

Qualifications

• Are outgoing, positive, and confident talking to people.
• Can stay calm in busy situations.
• Enjoy helping and encouraging others.
• Have experience in customer service, retail, food service, entertainment, or attractions.
• Want to grow into leadership.
• Available weekends + holidays (required).

Responsibilities

• Help support the Wondra team during daily operations
• Keep lines moving and guest energy positive
• Jump in to help guests and teammates whenever needed
• Learn leadership skills through coaching and hands-on experience
• Help train and motivate team members
• Support a fun, safe, and welcoming environment for families
• Work closely with supervisors and other attraction teams throughout the day

Skills

Customer service

People skills

Calm under pressure

Leadership potential

Schedule flexibility

Communication

Job description

Merlin invites you to join Wondra Chicago as a Guest Experience Shift Lead, guiding daily operations and delivering magical moments for families in an immersive, color-filled world. You’ll train teammates, keep guest energy high, and grow into leadership through hands-on coaching, with weekends and holidays required.

This role offers a path to advancement within Merlin Entertainments and attractive benefits.