Rides Shift Lead: Guest Experience & Safety Leader

Merlin; BLOOMINGTON (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free entry for friends and family

Recognition Programs

401(k) Program

Tuition Reimbursement

Learning Opportunities

Job summary

Merlin is looking for a Rides Shift Lead to drive exceptional guest experiences at our attractions. You will lead the front-line team, ensuring safety and operational excellence while creating unforgettable moments for guests.

The ideal candidate should have strong leadership skills, previous customer service experience, and the ability to motivate others. If you are passionate about delivering world-class service and enjoy a dynamic environment, we want to hear from you!

Qualifications

• Minimum six months of experience in guest-focused environments.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Lead day-to-day rides operations as Supervisor on Duty.
• Delegate and monitor daily assignments for team members.
• Resolve guest concerns with professionalism and empathy.
• Conduct operational audits and assist with departmental projects.

Skills

Leadership

Customer Service

Team Motivation

Problem Solving

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Merlin is looking for a Rides Shift Lead to drive exceptional guest experiences at our attractions. You will lead the front-line team, ensuring safety and operational excellence while creating unforgettable moments for guests.

The ideal candidate should have strong leadership skills, previous customer service experience, and the ability to motivate others. If you are passionate about delivering world-class service and enjoy a dynamic environment, we want to hear from you!