Retail Shift Lead

Merlin; BLOOMINGTON (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free entry for friends and family

Recognition Programs

401(k) Program

Tuition Reimbursement

Learning Opportunities

Job summary

Merlin is looking for a Rides Shift Lead to drive exceptional guest experiences at our attractions. You will lead the front-line team, ensuring safety and operational excellence while creating unforgettable moments for guests.

The ideal candidate should have strong leadership skills, previous customer service experience, and the ability to motivate others. If you are passionate about delivering world-class service and enjoy a dynamic environment, we want to hear from you!

Qualifications

• Minimum six months of experience in guest-focused environments.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Lead day-to-day rides operations as Supervisor on Duty.
• Delegate and monitor daily assignments for team members.
• Resolve guest concerns with professionalism and empathy.
• Conduct operational audits and assist with departmental projects.

Skills

Leadership

Customer Service

Team Motivation

Problem Solving

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

What you'll bring to the team

Lead the fun. Drive exceptional guest experiences. Create unforgettable moments.

Are you a passionate leader who thrives in a fast-paced, guest-focused environment? Do you enjoy motivating teams, delivering outstanding service, and ensuring every guest experience is safe, seamless, and memorable? If so, we'd love to hear from you!

As a Rides Shift Lead, you'll play a key role in the daily operation of our attraction, supporting the Rides team while serving as a leader, coach, and safety champion. You will help create magical experiences for our guests by leading front-line team members, maintaining high operational standards, and ensuring best-in-class safety and service practices are consistently delivered. The ideal candidate will be able to work weekdays, weekends and holidays and have open availability.

What You'll Do

As a Rides Shift Lead, you will:

• Act as the department's Supervisor on Duty, leading day-to-day rides operations.
• Delegate, coordinate, and monitor daily assignments for front-line team members.
• Inspire and motivate the team to deliver memorable, guest-focused experiences.
• Ensure all rides and operational areas adhere to company health, safety, and operating procedures.
• Manage guest flow and queues to maintain safe and efficient operations.
• Resolve guest concerns with professionalism, empathy, and a commitment to excellent service.
• Support and deliver team member training programs while maintaining accurate training records.
• Coach, mentor, and develop team members to help them grow and succeed.
• Conduct operational audits, assist with employee engagement initiatives, and support department improvement projects.
• Lead by example, stepping into ride host positions when needed to support daily operations.

Qualifications & Experience

What We're Looking For

We're searching for an enthusiastic and confident leader who is passionate about creating exceptional guest experiences and empowering others to do the same.

Qualifications & Experience:

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Minimum six months of experience in attractions, rides, entertainment, hospitality, retail, or another guest-focused environment preferred.
• Demonstrated ability to lead, motivate, and coach team members.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced, dynamic environment while managing multiple priorities.
• Strong problem-solving and decision-making abilities.
• Experience using Microsoft Office and other workplace software applications.
• Ability to maintain accurate records, documentation, and training materials.

What Makes You Successful

You are:

• Guest-obsessed and passionate about delivering world-class service.
• A positive and energetic team player who enjoys working with people.
• Safety-focused and committed to maintaining high operational standards.
• Organized, dependable, and able to remain calm under pressure.
• A natural leader who can motivate others and lead by example.

Benefits

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

USD $18.50/Hr.