Guest Experience Supervisor: Bubble Planet

Merlin; BLOOMINGTON (MN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Merlin Magic Pass

Recognition Programs and Rewards

401(k) Program

Tuition Reimbursement Programs

Learning and Advancement Opportunities

Job summary

Merlin Entertainments is seeking a Guest Experience Supervisor in Bloomington, MN to lead the front-line team, champion guest-centric service, and ensure safety and smooth daily operations. The role includes Duty Manager responsibilities and shifts with varied start times.

You will coach, mentor, and motivate staff to consistently exceed guest expectations. The ideal candidate has 2+ years in a supervisory, guest-facing role, excellent communication skills, and a sales-focused mindset.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of supervisory experience in a guest-facing environment.
• Proven ability to lead and inspire teams in a fast-paced environment.
• Strong customer service skills with a passion for creating memorable guest experiences.
• Excellent communication, coaching, and people management abilities.
• Strong attention to detail and commitment to operational excellence.
• Ability to remain calm and make effective decisions under pressure.
• Experience managing multiple priorities and adapting to changing business needs.
• Sales-driven mindset with the ability to motivate teams to achieve performance goals.
• Comfortable using point-of-sale systems and other operational technology.

Responsibilities

• Lead front-line Guest Experience Team and coach members to deliver exceptional results.
• Deliver daily team briefings and maintain open communication across the department.
• Support recruitment, onboarding, training, and performance reviews.
• Act as a mentor and role model for customer-facing teams.
• Empower team members to deliver service recovery and resolve guest concerns.
• Collaborate with leadership to develop engagement initiatives, incentives, and recognition.
• Monitor operational metrics, inventory levels, guest feedback, and department performance.
• Support sales initiatives and drive achievement of business and revenue targets.
• Identify opportunities to improve the guest journey and attraction experience.
• Take active role in Duty Manager shifts overseeing attraction-wide operations.

Skills

Supervisory experience

Customer service

Communication

People management

Operational excellence

Sales-oriented

POS systems

Education

High School Diploma or GED

Tools

POS systems

Job description

What you'll bring to the team

Lead Exceptional Experiences. Inspire Amazing Teams.

Are you a passionate leader who thrives in a fast-paced, guest-focused environment? Do you have a talent for motivating teams, delivering outstanding customer experiences, and driving operational excellence? If so, we want to hear from you.

We are seeking an energetic and hands-on Guest Experience Supervisor to lead our front-line Guest Experience Team and help create memorable visits for every guest. This role plays a critical part in ensuring world-class customer service, maintaining the highest safety standards, and delivering smooth day-to-day operations across the attraction. You will work shoulder-to-shoulder with team members on the attraction floor, coaching, supporting, and inspiring them to deliver exceptional results.

The ideal candidate will be flexible, adaptable, a team player, have previous leadership experience in a start-up environment and previous experience opening new attractions and can meet a schedule that can vary between 8:30am start, 9am start, 12pm start, or 2pm start Saturday-Wednesday.

In addition to leading the Guest Experience Team, this role will also include Duty Manager responsibilities, overseeing the daily operation of all departments across the attraction.

What You'll Be Doing

As a Guest Experience Supervisor, you will:

• Lead by example and provide visible, front-line leadership across the attraction.
• Champion a culture of exceptional guest service and support our commitment to Guest Obsession standards.
• Ensure the highest standards of health, safety, presentation, and operational excellence are maintained at all times.
• Motivate, coach, and develop team members to help them achieve their full potential.
• Deliver daily team briefings and maintain open communication across the department.
• Support recruitment, onboarding, training, performance reviews, and development planning.
• Act as a mentor and role model for all customer-facing teams.
• Empower team members to deliver effective service recovery and resolve guest concerns professionally.
• Collaborate with the leadership team to develop team engagement initiatives, incentive programs, and recognition schemes.
• Monitor key operational metrics, inventory levels, guest feedback, and departmental performance.
• Support sales initiatives and drive achievement of business and revenue targets.
• Identify opportunities to improve the guest journey and enhance the overall attraction experience.
• Take an active role in Duty Manager shifts, overseeing attraction-wide operations and ensuring a safe, efficient, and enjoyable guest experience.

Qualifications & Experience

What We're Looking For

• High School Diploma or GED required.
• Minimum of 2 years of supervisory experience in a guest-facing environment such as hospitality, visitor attractions, entertainment, retail, or tourism.
• Proven ability to lead and inspire teams in a fast-paced environment.
• Strong customer service skills with a passion for creating memorable guest experiences.
• Excellent communication, coaching, and people management abilities.
• Strong attention to detail and commitment to operational excellence.
• Ability to remain calm and make effective decisions under pressure.
• Experience managing multiple priorities and adapting to changing business needs.
• Sales-driven mindset with the ability to motivate teams to achieve performance goals.
• Comfortable using point-of-sale systems and other operational technology.

What You'll Bring

The ideal candidate is an enthusiastic and approachable leader who:

• Is passionate about delivering outstanding guest experiences.
• Leads with positivity, professionalism, and accountability.
• Enjoys developing and coaching others.
• Embraces change and continuous improvement.
• Can see the business through the eyes of the guest.
• Thrives in a collaborative, dynamic, and results-driven environment.

Benefits

Benefits of Joining Merlin Entertainments!

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!

Pay Range

USD $23.00/Hr.