Guest Experience Lead: Housekeeping Supervisor

Concord Hospitality Brand; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life insurance + disability

401k with company match

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Brand in Atlanta, GA is seeking a Housekeeping Supervisor to lead our housekeeping team and uphold high cleanliness standards across rooms and public areas. You will train staff, assign daily tasks, monitor performance, and respond to guest requests to ensure a superior guest experience.

This full-time role requires flexible scheduling, including weekends and holidays. Join a culture focused on quality, integrity, and guest satisfaction.

Qualifications

• Prior housekeeping or supervisory experience preferred.
• Strong attention to detail and leadership skills.
• Ability to train, motivate, and support a team.
• Excellent communication and guest service skills.
• Organized, reliable, and able to manage multiple priorities.
• Physical ability to assist with cleaning tasks and lift up to 40 lbs.
• Must be able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Supervise housekeeping, laundry, and house person teams to ensure quality and standards.
• Inspect guest rooms and public areas to confirm cleanliness and brand compliance.
• Train and support team members to drive performance and consistency.
• Lead daily assignments, key control, and team readiness.
• Respond to guest requests and resolve concerns promptly.
• Monitor room status, report maintenance needs, and ensure timely room readiness.
• Maintain organized housekeeping spaces and support operations as needed.

Skills

Leadership

Attention to detail

Communication

Guest service

Organization

Physical ability

Flexible schedule

Job description

Concord Hospitality Brand in Atlanta, GA is seeking a Housekeeping Supervisor to lead our housekeeping team and uphold high cleanliness standards across rooms and public areas. You will train staff, assign daily tasks, monitor performance, and respond to guest requests to ensure a superior guest experience.

This full-time role requires flexible scheduling, including weekends and holidays. Join a culture focused on quality, integrity, and guest satisfaction.