Guest Experience Lead - Hotel Front Desk (Part-Time)

Colusa Casino Resort; Colusa (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Colusa Casino Resort in Colusa, CA is seeking a Part-Time Hotel Front Desk Clerk to greet guests, assign rooms, handle check-ins and check-outs, and process payments with friendly, professional service.

The role supports guest services, coordinates with bell staff and housekeeping, and may assist with reservations and PBX tasks as needed. A High School Diploma or GED and at least 1 year in a front desk role are preferred; strong computer literacy is required.

Qualifications

• Minimum 1 year as Hotel Front Desk Clerk preferred.
• Sales experience preferred.
• Must be computer literate with MS Word, Excel and Outlook.
• Knowledge of Opera PMS preferred.

Responsibilities

• Registers arriving guests, assigning rooms, issuing keys, and coordinating guest services with the bell staff, concierge and housekeeping in a friendly and positive manner.
• Updates guest accounts to accurately reflect room service, phone usage and any other charges.
• Calculates final bills and receives payment.
• Directs calls from guests and may take room service orders.
• Receives and sends emails (bookings, reservations, transport).
• Resolves or refers to Front Desk Supervisor all guest concerns, complaints or suggestions in order to provide superior hotel service.

Skills

Guest service

Communication skills

MS Word

Excel

Outlook

Opera PMS

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Opera PMS

Job description

Colusa Casino Resort in Colusa, CA is seeking a Part-Time Hotel Front Desk Clerk to greet guests, assign rooms, handle check-ins and check-outs, and process payments with friendly, professional service.

The role supports guest services, coordinates with bell staff and housekeeping, and may assist with reservations and PBX tasks as needed. A High School Diploma or GED and at least 1 year in a front desk role are preferred; strong computer literacy is required.