Guest Services Specialist — Luxury Hotel Front Desk

Chukchansi Gold - Resort & Casino; Coarsegold (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

401K with employer match

Meals and paid time off

Job summary

Chukchansi Gold - Resort & Casino, located in California, is seeking a Front Desk professional to oversee smooth hotel operations and ensure exceptional guest experiences. The role focuses on greeting guests, managing check-in/out, and providing information on facilities and events.

The ideal candidate will have hotel or hospitality experience and a strong customer-service mindset, with the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High School diploma or GED preferred.
• Experience in hotel, hospitality or receptionist is desirable.
• Luxury hotel experience is highly desired.

Responsibilities

• Assist guests with check-in and check-out in a courteous manner.
• Answer guest questions about facilities, events and services.
• Resolve guest concerns promptly and professionally.
• Coordinate with Bell Staff, Central Services and Housekeeping to ensure service quality.
• Maintain accurate records and uphold attendance and policy standards.

Skills

Customer service

Check-in/check-out

Cash handling

Guest communication

Multitasking

Education

High School diploma or GED

College education desired

Tools

PMS software

Hotel POS system

Job description

Chukchansi Gold - Resort & Casino, located in California, is seeking a Front Desk professional to oversee smooth hotel operations and ensure exceptional guest experiences. The role focuses on greeting guests, managing check-in/out, and providing information on facilities and events.

The ideal candidate will have hotel or hospitality experience and a strong customer-service mindset, with the ability to handle multiple tasks in a fast-paced environment.