Guest Experience Front Desk Specialist

Chukchansi Gold; Northern (KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

401K with employer match

Meals provided

Job summary

Chukchansi Gold Resort & Casino in California seeks a Front Desk team member responsible for smooth check-in and check-out, courteous guest service and efficient front desk operations.

The role offers competitive wages and a generous benefits package including medical, vision, 401K with employer match, life insurance, meals, PTO and employee discounts, plus a welcoming, fast-paced environment at a premier resort.

Qualifications

• High School diploma or GED required.
• Six months prior Hotel experience, preferably in Front Desk Operations.

Responsibilities

• Assists guests with the check-in process at the Hotel in a courteous and polite manner.
• Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.
• Assists guests with checkout at the end of their stay in an efficient and timely manner.
• Handles guest complaints or concerns in a polite, courteously and efficient manner.
• Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company’s assets.
• Distributes membership forms for rewards club cards.
• Creates new rewards club accounts for guests.
• Prints rewards club cards for guests with existing accounts.
• Issues rewards for guests when appropriate level of play has been established.
• Works with the Bell Staff and Concierge to ensure a high level of guest service.

Skills

Guest service

Communication

Cash handling

Education

High School diploma or GED

Job description

Chukchansi Gold Resort & Casino in California seeks a Front Desk team member responsible for smooth check-in and check-out, courteous guest service and efficient front desk operations.

The role offers competitive wages and a generous benefits package including medical, vision, 401K with employer match, life insurance, meals, PTO and employee discounts, plus a welcoming, fast-paced environment at a premier resort.