Guest Experience Lead: Hospitality & App Advocate

McDonald's; Fort Wayne (IN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid sick leave

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical benefits

Job summary

McDonald’s Fort Wayne is seeking a Guest Experience Leader to ensure every guest leaves happy. You’ll check in with guests, resolve concerns, and work with the team to maintain a friendly, clean restaurant environment. You’ll also share insights on promotions and the McDonald’s App features to enhance the guest journey.

The role emphasizes hospitality, effective communication, and a willingness to learn and grow within a fast-paced team. Competitive shifts and benefits accompany the position.

Qualifications

• Experience in guest service preferred.
• Ability to communicate effectively with guests and teammates.
• Willingness to learn and grow within a fast-paced team.
• Hospitable and customer-focused demeanor.

Responsibilities

• Lead the guest experience and ensure guest satisfaction.
• Address and resolve guest concerns to their satisfaction.
• Maintain a welcoming, clean restaurant environment with the team.
• Share insights on promotions and McDonald’s App features to enhance the guest journey.

Skills

Guest service

Communication

Teamwork

Problem solving

Job description

McDonald’s Fort Wayne is seeking a Guest Experience Leader to ensure every guest leaves happy. You’ll check in with guests, resolve concerns, and work with the team to maintain a friendly, clean restaurant environment. You’ll also share insights on promotions and the McDonald’s App features to enhance the guest journey.

The role emphasizes hospitality, effective communication, and a willingness to learn and grow within a fast-paced team. Competitive shifts and benefits accompany the position.