Guest Experience Lead - Flexible Hours & Growth

McDonald's; Baltimore (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay $16.25–$18.47 per hour

Employee discounts and free meals

Paid sick leave or PTO

Tuition reimbursement or educational

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s is hiring a Guest Experience Leader to help drive guest satisfaction at our Baltimore restaurant. You will check in with guests, resolve concerns, and collaborate with team members to maintain a welcoming and clean dining area.

Success requires a hospitable demeanor, a passion for helping others, and strong communication to anticipate guest needs and promote McDonald’s app features and promotions.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the experience: Check in with guests and ensure they are enjoying themselves.
• Be the solution: Handle guest concerns and resolve to their satisfaction.
• Understand that teamwork is key: Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Offer expert insight into promotions and benefits of McDonald’s App, Mobile Order & Pay features.

Job description

McDonald’s is hiring a Guest Experience Leader to help drive guest satisfaction at our Baltimore restaurant. You will check in with guests, resolve concerns, and collaborate with team members to maintain a welcoming and clean dining area.

Success requires a hospitable demeanor, a passion for helping others, and strong communication to anticipate guest needs and promote McDonald’s app features and promotions.