Guest Experience Lead: Growth, Education & Perks

McDonald's; Tarboro (NC); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Dental coverage

Vision coverage

401k with matching

Paid time off

Archways education

Discount programs

Free meals

Job summary

McDonald’s Guest Experience Leader position at a corporate-owned restaurant offers opportunities to grow within a fast-paced team and deliver excellent guest service. You will greet guests, assist with ordering, monitor satisfaction, and support crew to ensure a welcoming atmosphere.

This role emphasizes a positive attitude, willingness to learn, and the ability to thrive in a busy setting. Open interviews are held Mondays 9-11 in-store, with competitive pay and strong benefits.

Qualifications

• Greeting guests and communicating with them while ordering.
• Assisting guests with using the ordering kiosks.
• Offering help to guests who need extra hands.
• Checking with guests after meals to ensure satisfaction.
• Ensuring kids receive a kid treat when appropriate.
• Handling guest concerns with courtesy and professionalism.
• Communicating feedback to the restaurant team.

Responsibilities

• Welcome guests and assist them throughout their visit in a fast-paced environment.
• Support guests with self-service kiosks and special requests.
• Assist team members to maintain smooth service and cleanliness.
• Monitor guest satisfaction and address concerns promptly.
• Collaborate with crew to uphold brand standards and guest experience.
• Contribute to a friendly, energetic store atmosphere.

Skills

Greeting guests

Ordering help

Kiosk assistance

Assist guests

Guest satisfaction checks

Kids’ treats?

Team communication

Job description

McDonald’s Guest Experience Leader position at a corporate-owned restaurant offers opportunities to grow within a fast-paced team and deliver excellent guest service. You will greet guests, assist with ordering, monitor satisfaction, and support crew to ensure a welcoming atmosphere.

This role emphasizes a positive attitude, willingness to learn, and the ability to thrive in a busy setting. Open interviews are held Mondays 9-11 in-store, with competitive pay and strong benefits.