Guest Experience Lead | Fast-Paced Team, Great Perks

McDonald's; Ladson (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

McDonald's Guest Experience Leader position at a corporate-owned restaurant in the United States welcomes guests, assists with ordering (including kiosks), ensures satisfaction, and supports teammates in a fast-paced environment.

The role offers opportunities to develop customer service skills and growth, with competitive pay, benefits, and the chance to advance within a global brand. Applicants must be 16 years or older and can work part-time or full-time shifts.

Qualifications

• Greeting guests and communicating with them while ordering.
• Offering help with the ordering kiosks.
• Checking with customers after they have their food to ensure satisfaction.
• Ensuring kids receive a kid treat and addressing concerns.
• Communicating feedback to the restaurant team.

Responsibilities

• Greet guests and communicate with them while ordering.
• Assist customers at kiosks and throughout the ordering process.
• Help teammates and guests as needed to ensure smooth service.
• Check with guests to confirm satisfaction and address any needs.
• Help manage guest concerns and provide feedback to the team.

Skills

Greeting guests

Kiosk assistance

Customer service

Quality checks

Kids engagement

Complaint handling

Team communication

Job description

McDonald's Guest Experience Leader position at a corporate-owned restaurant in the United States welcomes guests, assists with ordering (including kiosks), ensures satisfaction, and supports teammates in a fast-paced environment.

The role offers opportunities to develop customer service skills and growth, with competitive pay, benefits, and the chance to advance within a global brand. Applicants must be 16 years or older and can work part-time or full-time shifts.