Guest Experience Lead, Front Office & Training

Jiten Hotel Management Inc; Kissimmee (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

Jiten Hotel Management Inc. seeks a Front Office Manager for Springhill Suites in Kissimmee, FL. The role supervises the front desk, guest relations and strives for total guest satisfaction while ensuring staff adherence to policies and procedures.

You will oversee hiring, training and development of front office associates and assist the General Manager to ensure smooth operations. The position requires leadership, high visibility during peak times and a proactive approach to guest service.

Qualifications

• Experience in hotel front desk operations.
• Ability to supervise and train front office staff.
• Strong leadership and customer service skills.

Responsibilities

• Oversee front office operations and guest relations.
• Hire, train and develop front office associates.
• Ensure adherence to hotel policies, standards and procedures.
• Lead monthly department meetings and coordinate with sales and operations teams.

Skills

Front desk supervision

Guest relations management

Job description

Jiten Hotel Management Inc. seeks a Front Office Manager for Springhill Suites in Kissimmee, FL. The role supervises the front desk, guest relations and strives for total guest satisfaction while ensuring staff adherence to policies and procedures.

You will oversee hiring, training and development of front office associates and assist the General Manager to ensure smooth operations. The position requires leadership, high visibility during peak times and a proactive approach to guest service.