Front Office Manager

Jiten Hotel Management Inc; Kissimmee (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

Jiten Hotel Management Inc. seeks a Front Office Manager for Springhill Suites in Kissimmee, FL. The role supervises the front desk, guest relations and strives for total guest satisfaction while ensuring staff adherence to policies and procedures.

You will oversee hiring, training and development of front office associates and assist the General Manager to ensure smooth operations. The position requires leadership, high visibility during peak times and a proactive approach to guest service.

Qualifications

• Experience in hotel front desk operations.
• Ability to supervise and train front office staff.
• Strong leadership and customer service skills.

Responsibilities

• Oversee front office operations and guest relations.
• Hire, train and develop front office associates.
• Ensure adherence to hotel policies, standards and procedures.
• Lead monthly department meetings and coordinate with sales and operations teams.

Skills

Front desk supervision

Guest relations management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Office Manager

Springhill Suites, Kissimmee, FL, US

2 days ago Requisition ID: 1729

Salary Range: $50,000.00 To $60,000.00 Annually

To supervise the front desk, guest relations, and strive towards total guest satisfaction. Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations.

The Front Office Mangers needs to be able to perform in all front office functions, responsibility for hiring, training and development of all associates working for the front office. Assist the General Manager in all areas to ensure smooth operations.

Specific Duties

• Responsible for the smooth, efficient and professional operation of all front office areas.
• Ensures that all procedures and policies are in place and followed
• Conducts audit and controls on a regular basis. Coaches and counsels associates whenever appropriate.
• Ensures confidentiality of User Log-On.
• Train and develop associates to the highest possible extent. Ensure that daily training is provided for technical, hospitality, communication, management, and organizational skills.
• Leads by example. Provides a high-quality service and aggressive hospitality towards all customers.
• Ensures that recognition programs for both guest and associates are in place and working.
• Initiates additional tasks to improve existing procedures and guest satisfaction.
• Resolves system problem and can operate the system manually. Can lead the staff through a down time.
• Initiates monthly meeting in the department. Attend staff meetings, operation meetings, forecast meetings, and sales strategy meetings.
• Is in the guest area during high traffic times to assist the front office and to ensure smooth operations.
• Have plans and actions in place to meet goals and mission of the company and the hotel.

Responsibilities

• Be well groomed and conform to the company’s dress code.
• Be informed about daily operations and events.
• Be highly visible during extraordinary events.
• Be familiar with sales strategies; communicate daily with sales.
• Develop a thorough knowledge about all brands with-in Jiten Hotel Managements Portfolio.
• Know all frequent customers and be familiar with their special requests. Ensure that all needs are met.
• Be knowledgeable about all emergency plans and know how to act upon them.
• Report any unusual occurrences immediately to the General Manager.
• At all times strive to represent Jiten Hotel Management in the most professional and courteous manner.