Front Office Manager: Guest Experience & Team Trainer

Jiten Hotel Management; Kissimmee (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

Springhill Suites, Kissimmee, FL, US, operated by Jiten Hotel Management, is seeking a Front Office Manager to oversee the front desk and guest relations, driving total guest satisfaction and smooth hotel operations.

The role includes supervising front desk activities, hiring and training associates, and assisting the General Manager to ensure daily operations run efficiently and professionally.

Responsibilities

• Be well groomed and conform to the company’s dress code.
• Be informed about daily operations and events.
• Be highly visible during extraordinary events.
• Be familiar with sales strategies; communicate daily with sales.
• Develop a thorough knowledge about all brands within Jiten Hotel Management's Portfolio.
• Know all frequent customers and be familiar with their special requests.
• Be knowledgeable about all emergency plans and know how to act upon them.
• Report any unusual occurrences immediately to the General Manager.
• At all times strive to represent Jiten Hotel Management in the most professional and courteous manner.

Job description

Springhill Suites, Kissimmee, FL, US, operated by Jiten Hotel Management, is seeking a Front Office Manager to oversee the front desk and guest relations, driving total guest satisfaction and smooth hotel operations.

The role includes supervising front desk activities, hiring and training associates, and assisting the General Manager to ensure daily operations run efficiently and professionally.