Guest Experience Lead - Front Office Manager

Loews Hotels; California (MO); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Training & development

Pet insurance

Complimentary parking

Complimentary meals in Team Member Caf

Fitness center access

Team member hotel rates

Volunteer opportunities

Job summary

Loews Chicago O’Hare is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, balancing service standards with operational precision.

You will oversee daily Front Office operations, mentor staff, manage payroll and scheduling, and collaborate with housekeeping to meet guest preferences, while ensuring guest satisfaction and loyalty.

Qualifications

• Bachelor’s Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Opera System (PMS) preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.

Skills

Guest service leadership

Team management

Communication

Education

Bachelor's degree or relevant work experience

Tools

Opera PMS

Job description

Loews Chicago O’Hare is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, balancing service standards with operational precision.

You will oversee daily Front Office operations, mentor staff, manage payroll and scheduling, and collaborate with housekeeping to meet guest preferences, while ensuring guest satisfaction and loyalty.