Guest Experience Lead, Front Office & Hospitality

Mcdermottlaw; Chicago (IL); On-site; USD 83,000 - 105,000; Full time

Benefits offered by this job

Comprehensive benefits package

Performance-based bonuses

Job summary

Mcdermottlaw in Chicago is looking for a Guest Experience & Hospitality Supervisor to oversee the front office and conference center operations. You will ensure a seamless experience for clients while supervising hospitality staff and managing service excellence.

The ideal candidate will have at least 5 years of experience in a related field and possess strong organizational skills. A Bachelor's degree is preferred. This full-time position offers a competitive salary and comprehensive benefits.

Qualifications

• 5+ years of experience in a law firm, professional services, or hospitality environment.
• Ability to manage multiple priorities effectively.
• Experience in developing and enforcing policies for operational improvements.

Responsibilities

• Supervise Guest Experience & Hospitality Coordinators and front-line staff.
• Oversee front office and conference center operations.
• Coordinate conference room scheduling and catering services.

Skills

Excellent communication skills

Strong organizational abilities

Client service skills

Ability to handle confidential information

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Videoconference systems

Job description

Mcdermottlaw in Chicago is looking for a Guest Experience & Hospitality Supervisor to oversee the front office and conference center operations. You will ensure a seamless experience for clients while supervising hospitality staff and managing service excellence.

The ideal candidate will have at least 5 years of experience in a related field and possess strong organizational skills. A Bachelor's degree is preferred. This full-time position offers a competitive salary and comprehensive benefits.