Guest Experience & Hospitality Lead

McDermott Will & Schulte; Chicago (IL); On-site; USD 83,000 - 105,000; Full time

Benefits offered by this job

Comprehensive benefits package

Performance-based bonuses

Job summary

McDermott Will & Schulte in Chicago is looking for a Guest Experience Supervisor to manage the front office and hospitality services. This role involves supervising staff, ensuring high service standards, and coordinating various support services

The ideal candidate will have at least five years of experience in a relevant field, strong organizational skills, and a Bachelor’s degree is preferred. The position offers a competitive salary and benefits package.

Qualifications

• Minimum of five years of related work experience in law firm or hospitality.
• Ability to handle confidential information discreetly.
• Capable of working in a fast-paced environment with multiple priorities.

Responsibilities

• Supervise and support hospitality staff, ensuring high service standards.
• Coordinate conference room scheduling and catering services.
• Monitor vendor relationships and ensure service quality.

Skills

Client service skills

Organizational skills

Strong communication skills

Microsoft Office Suite

Knowledge of videoconference systems

Education

Bachelor's degree preferred

Job description

McDermott Will & Schulte in Chicago is looking for a Guest Experience Supervisor to manage the front office and hospitality services. This role involves supervising staff, ensuring high service standards, and coordinating various support services

The ideal candidate will have at least five years of experience in a relevant field, strong organizational skills, and a Bachelor’s degree is preferred. The position offers a competitive salary and benefits package.