Front Office Manager — Luxury Boutique Hotel Leader

Automatic Data Processing, Inc.; Hartford (CT); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) benefits

Paid leave

Job summary

The Goodwin Hotel in Hartford, a RMS Hotels property, seeks a Front Office Manager to lead daily Front Office operations and deliver exceptional guest service from check-in to check-out.

You will supervise and develop the Front Office team, manage registrations and VIP arrangements, and implement policies to boost guest satisfaction and efficiency. The role requires strong communication and a flexible schedule.

Qualifications

• 1 year of hospitality experience and 1 year of supervisory/managerial experience required.
• Strong leadership, guest service, communication and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Experience with hotel PMS and general computer applications.

Responsibilities

• Lead and oversee all Front Office operations with a focus on guest service excellence.
• Supervise, train, coach and develop Front Office staff and monitor performance.
• Manage guest registrations, check-ins/check-outs, room assignments and VIP requests.
• Address guest concerns promptly and document issues for service improvements.
• Create Front Office schedules based on occupancy and business needs; review payroll hours in ADP.
• Maintain Front Office policies, brand standards, safety and emergency protocols.

Skills

Leadership

Guest service

Communication

Problem solving

Flexible schedule

Education

Bachelor's degree in Hospitality Management

Tools

Hotel PMS

General computer applications

Job description

The Goodwin Hotel in Hartford, a RMS Hotels property, seeks a Front Office Manager to lead daily Front Office operations and deliver exceptional guest service from check-in to check-out.

You will supervise and develop the Front Office team, manage registrations and VIP arrangements, and implement policies to boost guest satisfaction and efficiency. The role requires strong communication and a flexible schedule.