Front Desk & Guest Experience Supervisor

Plazahotelelpaso; Lone Tree (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

HHM Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring exceptional guest service and adherence to brand standards. You will lead training, address guest concerns, and support revenue through effective reservation management in a on-site hotel setting.

The role involves supervising staff, balancing accounts, and contributing to a welcoming lobby culture aligned with HHM's EarthView sustainability guidelines and safety practices.

Qualifications

• Associate's or Bachelor's degree preferred.
• 1 to 3 years of related experience.
• Strong guest service skills and a professional appearance.

Responsibilities

• Supervise front desk operations and staff.
• Interview, train, and coach associates to brand standards.
• Resolve guest complaints by researching the situation and providing solutions.
• Manage reservations, check-ins, and check-outs with accuracy.
• Balance cash drawers and perform daily audits.
• Promote brand-specific marketing programs and EarthView sustainability efforts.

Skills

Customer service

Team supervision

Scheduling

Education

Associate's degree

Bachelor's degree

Job description

HHM Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring exceptional guest service and adherence to brand standards. You will lead training, address guest concerns, and support revenue through effective reservation management in a on-site hotel setting.

The role involves supervising staff, balancing accounts, and contributing to a welcoming lobby culture aligned with HHM's EarthView sustainability guidelines and safety practices.