Store Floor Lead: Customer Experience & Ops

Boulder Connect; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

Boulder Connect is seeking a proactive Shift Coordinator to lead daily floor operations and ensure smooth store performance with excellent customer experiences. You will direct floor activities, coordinate staff coverage, monitor performance, and collaborate with managers on training and development.

Ideal candidates demonstrate strong leadership, superb communication, and a commitment to safety and loss prevention in a fast-paced retail environment, focusing on elevating service and sales.

Qualifications

• Strong leadership and team coordination skills.
• Excellent communication and customer-focused problem solving.
• Ability to maintain standards in a fast-paced retail environment.
• Solid understanding of safety and loss-prevention practices.
• Adaptable mindset with a commitment to improving service and sales.

Responsibilities

• Direct floor activities to maintain visual standards, product availability, and cleanliness.
• Coordinate team coverage by assigning duties and organizing staff schedules.
• Monitor performance and support continuous improvement.
• Partner with store and department managers to support training and team development.
• Resolve customer issues effectively and elevate service quality.
• Uphold safety and loss-prevention procedures.

Skills

Leadership

Team coordination

Communication

Customer service

Retail experience

Job description

Boulder Connect is seeking a proactive Shift Coordinator to lead daily floor operations and ensure smooth store performance with excellent customer experiences. You will direct floor activities, coordinate staff coverage, monitor performance, and collaborate with managers on training and development.

Ideal candidates demonstrate strong leadership, superb communication, and a commitment to safety and loss prevention in a fast-paced retail environment, focusing on elevating service and sales.