Guest Experience Lead — Front of House & Cashier (Flex)

Chicken Salad Chick; Durham (NC); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Tips

Flexible schedule

Job summary

Workstream in Durham, NC is seeking a Front of House team member to greet guests, take orders, and provide friendly dining room service. You will operate the POS system, handle payments, and assist guests with questions while maintaining brand standards.

This role requires Monday to Friday shifts with weekend availability, a flexible schedule, and willingness to support teammates. Tips supplement pay, and you’ll help keep the dining area clean, stocked, and compliant with safety standards.

Qualifications

• Greeting guests and taking food/beverage orders with a friendly attitude.
• Taking and processing orders accurately at the POS.
• Handling payments (cash, credit, debit) securely and efficiently.
• Assisting teammates and maintaining a clean, organized work area.
• Maintaining sanitation and temperature standards per brand guidelines.

Responsibilities

• Greet Guests, take food/beverage orders, expediting orders, assist dining room service.
• Operate POS system for all guest transactions and payments.
• Answer phone inquiries and take phone orders when needed.
• Restock drink station, keep dining areas clean, and maintain restrooms.
• Ensure proper product temperatures and portion control.

Skills

Guest service

POS operation

Cash handling

Order taking

Team player

Tools

Point of Sale (POS) system

Job description

Friday and Saturday availability is REQUIRED

Front of House / Service

· Always adhere to Brand Standards for uniform appearance and personal grooming.

· Maintain a safe, clean, and organized work area.

· Be a team player—support and assist your fellow team members whenever possible.

· Maintain cleanliness/sanitation standards.

· Greet Guests, take food/beverage orders, expediting orders, assist with dining room service.

· Properly operate POS system for taking all types of Guest orders.

· Responsible for properly charging Guests and for collecting payment for orders; cash, credit or debit card transactions.

· Answer phone properly with knowledge to assist Guest with questions/information and take phone orders.

· Interact with Guests in a friendly and efficient manner.

· Restocks drink station and expo area, maintains restroom cleanliness, empties trash cans and helps to keep dining room and other Guest areas clean

· Maintains proper product temperatures per standards.

· Maintains portion-control for products per standards.

· Cleans equipment, as assigned, thoroughly and in a timely fashion.

· Keeps floor in work or service area clean and free of debris.

· Completes daily tasks timely and thoroughly in accordance with standards.

Work schedule

• Monday to Friday
• Weekend availability

Supplemental pay

• Tips

Benefits

• Flexible schedule