Guest Experience Lead — Front of House

Chipotle Mexican Grill; East Lansing (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience, ensure safe and quality food, and train the restaurant crew. This role requires the ability to stay on their feet, manage line operations, and assist others during downtimes.

Applicants should have a high school diploma, restaurant experience, and knowledge of food safety, cash handling, and office paperwork. Chipotle offers tuition assistance and comprehensive benefits.

Qualifications

• High school diploma required.
• Restaurant experience preferred.
• Understand Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to speak, write, read, and understand the primary language(s) of the work location.

Responsibilities

• Ensure great tasting, high quality food is served and maintains food safety standards.
• Resolve food quality issues and customer incidents to ensure positive experiences.
• Monitor time, temperature and shelf lives; follow Daily Food Safety Checklist.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train front-of-house Crew.
• Assist with Crew performance reviews.
• Help develop future Service Leaders.
• Assist with office administration duties and supply management.

Skills

Food safety knowledge

Cash handling policies

Office paperwork

Language proficiency

Food With Integrity philosophy

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience, ensure safe and quality food, and train the restaurant crew. This role requires the ability to stay on their feet, manage line operations, and assist others during downtimes.

Applicants should have a high school diploma, restaurant experience, and knowledge of food safety, cash handling, and office paperwork. Chipotle offers tuition assistance and comprehensive benefits.