Guest Experience Lead (Front-End Hospitality)

The Fresh Market; Mount Pleasant (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time

Medical, Dental, Vision, Disability, &

Life Insurance for individual, spouse,

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market in Mount Pleasant, SC is seeking a Guest Service Specialist to lead front-end operations, guest flow, and cash handling. You’ll model hospitality, maintain displays, and ensure accurate cash office procedures while delivering an outstanding guest experience.

This role requires 2+ years in retail or hospitality, 18+, and a willingness to work weekends and holidays. Benefits include a generous team member discount, 401(k) match, medical plans, and opportunities to grow with a

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.
• Preferred: High school diploma or equivalent.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Customer service

Hospitality

Attention to detail

Multitasking

Education

High school diploma

Tools

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Job description

The Fresh Market in Mount Pleasant, SC is seeking a Guest Service Specialist to lead front-end operations, guest flow, and cash handling. You’ll model hospitality, maintain displays, and ensure accurate cash office procedures while delivering an outstanding guest experience.

This role requires 2+ years in retail or hospitality, 18+, and a willingness to work weekends and holidays. Benefits include a generous team member discount, 401(k) match, medical plans, and opportunities to grow with a