Guest Experience Lead - Front Desk & Team Management

Temecula Creek Inn; Temecula (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Temecula Creek Inn in Temecula, CA is seeking a Front Desk Supervisor to hire, train and supervise front desk staff while ensuring top-tier guest service. You will manage daily front desk operations, handle guest requests, registrations, and problem resolution with a calm, professional approach.

The role requires a high school diploma, English fluency, at least one year in a similar hotel role, strong math, computer familiarity and excellent telephone etiquette.

Qualifications

• High school diploma or equivalent required.
• English fluency required.
• Minimum one year experience in same position at a hotel of comparable quality.
• Strong basic math skills required.
• Must have some computer experience.
• Must display knowledge of currently accepted business telephone etiquette.

Responsibilities

• Hire, train, schedule, support, review, supervise and discipline employees directly accountable to their position.
• Respond to guest needs and requests in a timely and professional manner.
• Follow procedures to administer daily Front Desk operations including registrations and room assignments.
• Maintain knowledge of rates, services, and hotel amenities to upsell and assist guests.
• Manage supplies and communicate with other departments to ensure smooth operations.
• Monitor budgets and labor to meet standards.

Skills

Detail oriented

Organized

Customer service

Team leadership

Communication

Problem solving

Reliability

Education

High school diploma or equivalent

Job description

Temecula Creek Inn in Temecula, CA is seeking a Front Desk Supervisor to hire, train and supervise front desk staff while ensuring top-tier guest service. You will manage daily front desk operations, handle guest requests, registrations, and problem resolution with a calm, professional approach.

The role requires a high school diploma, English fluency, at least one year in a similar hotel role, strong math, computer familiarity and excellent telephone etiquette.