Guest Services Front Desk & PBX Agent

Temecula Creek Inn; Temecula (CA); On-site; USD 32,000 - 40,000; Full time

Job summary

Temecula Creek Inn is seeking a Front Desk/Front Office Agent to greet guests, check them in and out, issue room keys, and process hotel transactions. You will answer questions, promote hotel services, and maintain knowledge of local attractions.

You may also handle PBX duties, respond to guest requests via telephone and messaging systems, and coordinate with housekeeping and sales teams. Strong English, math skills, and one year in a similar hotel role are required.

Qualifications

• High school diploma or equivalent required.
• English fluency required.
• Minimum one year experience in same position at a hotel of comparable quality.
• Strong basic math skills and some computer experience.

Responsibilities

• Greet guests in a courteous and efficient manner and check them in/out.
• Register guests, assign rooms, process group pre-registrations and payments.
• Upsell hotel services and provide information about local amenities.
• Communicate with housekeeping and other departments to fulfill guest requests.

Education

High School Diploma or equivalent

English fluency

Tools

PBX system

Canary Technologies

Amadeus Service Optimization

Microsoft Teams

Job description

Temecula Creek Inn is seeking a Front Desk/Front Office Agent to greet guests, check them in and out, issue room keys, and process hotel transactions. You will answer questions, promote hotel services, and maintain knowledge of local attractions.

You may also handle PBX duties, respond to guest requests via telephone and messaging systems, and coordinate with housekeeping and sales teams. Strong English, math skills, and one year in a similar hotel role are required.