Guest Experience Front Services Lead

Infor; Temecula (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality organization in Temecula is seeking a Front Services Assistant Manager to oversee guest services and manage the valet and bell desk operations. This role requires strong supervisory skills and a commitment to guest satisfaction. Candidates should have a high school diploma or GED and at least two years of relevant experience. The ideal applicant will ensure compliance with company policies and maintain high service standards.

Qualifications

• At least 2 years of relative experience preferred.
• Ability to read and interpret documents, safety rules and procedures.
• Willingness to work weekends and holidays.

Responsibilities

• Supervise and guide guests and team members.
• Handle guest concerns and complaints.
• Organize and prioritize work to meet deadlines.
• Develop and recommend improvements to enhance service.

Skills

Guest service orientation

Supervisory skills

Effective communication

Problem-solving

Stress management

Team leadership

Education

High school diploma or GED

Associate's degree

Tools

Property management system

Job description

A leading hospitality organization in Temecula is seeking a Front Services Assistant Manager to oversee guest services and manage the valet and bell desk operations. This role requires strong supervisory skills and a commitment to guest satisfaction. Candidates should have a high school diploma or GED and at least two years of relevant experience. The ideal applicant will ensure compliance with company policies and maintain high service standards.