Guest Experience Lead — Front Desk & Team Coach

Omni Hotels & Resorts; Providence (RI); On-site; USD 42,000 - 52,000; Full time

Job summary

Omni Providence Hotel is seeking a Front Desk Supervisor to lead the front desk team and ensure smooth guest check-in/check-out, room assignments, and guest satisfaction. The role requires a strong focus on service standards, training, and collaboration with other hotel departments.

You will supervise daily operations, handle guest inquiries, and maintain accurate shift reports while upholding Omni’s brand policies and safety procedures.

Qualifications

• High school education with hospitality management or related training.
• Two or more years of supervisory hospitality experience.
• Knowledge of guest service, check-in/out processes, and brand standards.
• Ability to supervise staff and manage daily operations.

Responsibilities

• Supervise Front Desk staff and coach/counsel as needed.
• Process guest check-ins, room assignments, and upsell strategies.
• Process check-in/check-out and collect payments per policies.
• Answer inquiries about hotel services, events, directions, and attractions.
• Maintain professional and courteous interactions with guests and associates.
• Attend department meetings and participate in task forces as requested.
• Write shift reports and document incidents when assigned.

Skills

Staff supervision

Customer service

Training

Communication

Cash handling

Education

High school diploma

Hospitality coursework

Tools

POS systems

MS Office

Job description

Omni Providence Hotel is seeking a Front Desk Supervisor to lead the front desk team and ensure smooth guest check-in/check-out, room assignments, and guest satisfaction. The role requires a strong focus on service standards, training, and collaboration with other hotel departments.

You will supervise daily operations, handle guest inquiries, and maintain accurate shift reports while upholding Omni’s brand policies and safety procedures.