Guest Experience Front Desk Concierge

Ontario Trillium Foundation; Carmel-by-the-Sea (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ontario Trillium Foundation is seeking a front desk professional to greet guests, register rooms, and process payments in a boutique hotel setting. The role includes coordinating with housekeeping and maintenance to resolve guest issues and ensuring accurate billing at checkout.

The position requires clear communication, attention to detail, and the ability to multitask in a busy hospitality environment. Local travel or overnight shifts may be necessary, with a strong emphasis on guest

Qualifications

• Standing, walking 100 % of time worked
• Reach with hands and arms
• Ability to lift 25 lbs unassisted
• Ability to stoop, kneel, twist body, bend occasionally
• Verbally communicate with others

Responsibilities

• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Make and confirm reservations.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Review accounts and charges with guests during the checkout process
• Record guest comments or complaints, referring customers to managers as necessary.
• Prepare and serve beverages, including wine, beer, cocktails, coffee, and non-alcoholic drinks.
• Prepare and present a selection of small bites and light snacks for guests.
• Provide warm, attentive table and lounge service while maintaining a relaxed boutique-hotel atmosphere.
• Transmit and receive messages, using telephones or telephone switchboards.
• Answer inquiries pertaining to hotel services, guest registration and travel directions, or make recommendations regarding shopping, dining or entertainment.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Perform any additional duties as outlined by the manager on duty

Job description

Ontario Trillium Foundation is seeking a front desk professional to greet guests, register rooms, and process payments in a boutique hotel setting. The role includes coordinating with housekeeping and maintenance to resolve guest issues and ensuring accurate billing at checkout.

The position requires clear communication, attention to detail, and the ability to multitask in a busy hospitality environment. Local travel or overnight shifts may be necessary, with a strong emphasis on guest