Guest Experience Lead — Front Desk Supervisor

Atrium Hospitality; Tucson (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Career growth & learning

401(k) plan with company match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is seeking a Front Desk Supervisor at Tucson Marriott University Park in Tucson, AZ. The role focuses on supervising daily front desk operations, coaching staff, and delivering exceptional guest experiences while maintaining brand standards and cash controls.

You will be responsible for guest service excellence, handling inquiries, and supporting VIP arrivals, with a strong emphasis on teamwork and operational efficiency.

Qualifications

• Experience in guest service leadership and team supervision.
• Ability to communicate clearly with guests and staff.
• Strong organizational skills to manage shift reports and procedures.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-ins/outs.
• Coach, train, and motivate front desk team.
• Handle guest concerns with urgency and care.
• Monitor cash handling and adherence to brand/safety standards.
• Assist with VIP arrivals and general desk duties.

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech proficiency

Physical stamina

Tools

Hotel PMS

Reporting tools

Job description

Atrium Hospitality is seeking a Front Desk Supervisor at Tucson Marriott University Park in Tucson, AZ. The role focuses on supervising daily front desk operations, coaching staff, and delivering exceptional guest experiences while maintaining brand standards and cash controls.

You will be responsible for guest service excellence, handling inquiries, and supporting VIP arrivals, with a strong emphasis on teamwork and operational efficiency.