Front Office Service Leader – Guest Experience

Schulte Hospitality Group; Phoenix (AZ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine Access

Health Insurance Options

401k Plan

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Savings Marketplace Discounts

Job summary

Schulte Hospitality Group in Phoenix, AZ, is seeking a dynamic Front Office Manager to lead our front desk team at the AC Phoenix-Biltmore Hotel. You will oversee guest services, manage staff, and ensure a warm, efficient check-in experience.

The role requires at least 3 years in a leadership position, excellent communication, and strong knowledge of front desk operations. This full-time position includes nights, weekends, and holidays, with competitive compensation and a comprehensive benefits

Qualifications

• Minimum 3 years in a leadership role in front office.
• Ability to communicate effectively in writing and verbally.
• Strong leadership and guest service mindset.
• In-depth knowledge of hotel front desk operations.

Responsibilities

• Oversee front office operations and guest relations.
• Monitor room status, rates, and block allocations.
• Manage staffing, scheduling, and performance.
• Ensure budget adherence and cost controls.
• Maintain VIP arrivals and guest satisfaction.
• Act as Manager on Duty during shifts.

Skills

Front Desk operations

Leadership

Communication

Time management

Education

High School diploma

Job description

Schulte Hospitality Group in Phoenix, AZ, is seeking a dynamic Front Office Manager to lead our front desk team at the AC Phoenix-Biltmore Hotel. You will oversee guest services, manage staff, and ensure a warm, efficient check-in experience.

The role requires at least 3 years in a leadership position, excellent communication, and strong knowledge of front desk operations. This full-time position includes nights, weekends, and holidays, with competitive compensation and a comprehensive benefits