Guest Experience Lead - Front Desk Supervisor

Aimbridge Hospitality, LLC; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality, LLC's Four Points by Sheraton Orlando International Drive seeks a Front Desk Supervisor to lead guest services and front desk operations. You will guide a team to greet guests warmly, manage check-ins/outs, and resolve issues with professionalism to create memorable experiences.

The role emphasizes staff training, safety, and adherence to brand standards while driving guest satisfaction and operational efficiency in a fast-paced hotel environment in Orlando.

Qualifications

• High School diploma or equivalent is required.
• 2–3 years of progressive hotel experience are required.
• Supervisory experience is preferred.
• Must have a valid driver's license.
• Certifications may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests warmly and manage smooth check-ins and check-outs.
• Track logs, manage messages and packages, and ensure timely handling of details.
• Monitor rates, packages, and promotions to boost room revenue while maintaining value.
• Lead and train the front desk team, address guest concerns, and uphold safety and standards.

Skills

Guest experience

Operations management

Revenue & rate strategy

Team leadership

Education

High School diploma

2–3 years hotel experience

Supervisory experience

Driver's license

Certifications (Food Handlers, Alcohol Awareness, CPR, First Aid)

Job description

Aimbridge Hospitality, LLC's Four Points by Sheraton Orlando International Drive seeks a Front Desk Supervisor to lead guest services and front desk operations. You will guide a team to greet guests warmly, manage check-ins/outs, and resolve issues with professionalism to create memorable experiences.

The role emphasizes staff training, safety, and adherence to brand standards while driving guest satisfaction and operational efficiency in a fast-paced hotel environment in Orlando.