Four Points Orlando International Drive - Front Desk Supervisor

Aimbridge Hospitality, LLC; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality, LLC's Four Points by Sheraton Orlando International Drive seeks a Front Desk Supervisor to lead guest services and front desk operations. You will guide a team to greet guests warmly, manage check-ins/outs, and resolve issues with professionalism to create memorable experiences.

The role emphasizes staff training, safety, and adherence to brand standards while driving guest satisfaction and operational efficiency in a fast-paced hotel environment in Orlando.

Qualifications

• High School diploma or equivalent is required.
• 2–3 years of progressive hotel experience are required.
• Supervisory experience is preferred.
• Must have a valid driver's license.
• Certifications may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests warmly and manage smooth check-ins and check-outs.
• Track logs, manage messages and packages, and ensure timely handling of details.
• Monitor rates, packages, and promotions to boost room revenue while maintaining value.
• Lead and train the front desk team, address guest concerns, and uphold safety and standards.

Skills

Guest experience

Operations management

Revenue & rate strategy

Team leadership

Education

High School diploma

2–3 years hotel experience

Supervisory experience

Driver's license

Certifications (Food Handlers, Alcohol Awareness, CPR, First Aid)

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you're the heartbeat of hospitality-leading the charge to make every guest feel genuinely welcomed and valued. You'll guide your team with energy and enthusiasm, setting the tone for service that's not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you'll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You're the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Four Points by Sheraton Orlando International Drive offers a vibrant, high-energy workplace in the heart of Orlando's International Drive corridor. The hotel features spacious rooms with city views, a relaxing outdoor pool and bar, on-site dining at Tropical Palms and Tropical Breezes, and complimentary Wi-Fi throughout the property. As a Universal Partner Hotel, the team also supports complimentary shuttle service to Universal Orlando theme parks. With 7,500 square feet of flexible event space and proximity to the Orange County Convention Center, staff work with a mix of leisure guests, theme-park travelers, and business groups. It's an engaging environment for team members who enjoy a fast-paced hospitality setting.