Guest Experience Lead, Front Desk Supervisor

Hyatt Centric Las Olas; Fort Lauderdale (FL); Presencial; USD 21 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equal Opportunity Employer

Drug Free Workplace

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Resumo da oferta

Hyatt Centric Las Olas in Fort Lauderdale, FL is hiring a Front Desk Supervisor to lead the hotel’s reception team and ensure guest satisfaction through warm, efficient service.

You will oversee front desk operations, assist guests with check-in/check-out, coordinate with other departments, manage daily financial reporting, and ensure policies are followed. The role requires weekend/holiday availability and prior front desk experience in hospitality.

Qualificações

• Previous hotel Front Desk experience.
• Experience overseeing/directing a team is a plus.
• Able to work most weekends and holidays.

Responsabilidades

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Assist guests with check in and check out processes.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.

Conhecimentos

Front desk operations

Guest service

Team supervision

Computer literacy

Descrição da oferta de emprego

Hyatt Centric Las Olas in Fort Lauderdale, FL is hiring a Front Desk Supervisor to lead the hotel’s reception team and ensure guest satisfaction through warm, efficient service.

You will oversee front desk operations, assist guests with check-in/check-out, coordinate with other departments, manage daily financial reporting, and ensure policies are followed. The role requires weekend/holiday availability and prior front desk experience in hospitality.