Guest Experience Lead - Front Desk

Hyatt Centric Las Olas; Nurmi Isles (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Supervisor for Hyatt Centric Las Olas in Florida. The role involves overseeing the front desk team, ensuring smooth check-in/check-out experiences, and maintaining a welcoming environment for guests.

The ideal candidate has prior hotel front desk experience and a track record in guest service. You will coordinate with other departments, handle guest issues, and uphold company policies on cash handling and reporting.

Qualifications

• Previous hotel Front Desk experience.
• Experience overseeing/directing a team is a plus.
• Knowledge and/or ability to operate a computer.
• Ability to stand/walk for up to 8 hours.
• Able to work most weekends and holidays.

Responsibilities

• Supervise front desk operations during assigned shift.
• Assist guests with check-in and check-out processes.
• Handle guest issues in a courteous and efficient manner.
• Coordinate with other departments and report repair needs.
• Ensure policies related to money handling and reporting are followed.

Skills

Front desk

Team leadership

Guest services

Problem solving

Computer literacy

Job description

Kolter Hospitality is seeking a Front Desk Supervisor for Hyatt Centric Las Olas in Florida. The role involves overseeing the front desk team, ensuring smooth check-in/check-out experiences, and maintaining a welcoming environment for guests.

The ideal candidate has prior hotel front desk experience and a track record in guest service. You will coordinate with other departments, handle guest issues, and uphold company policies on cash handling and reporting.