Guest Experience Front Desk Specialist

Renaissance Austin Downtown Hotel - Austin, Tx; Austin (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Renaissance Austin Downtown Hotel is seeking a Front Desk Clerk to greet guests and ensure a smooth check-in experience. You will be at the hub of the hotel, delivering proactive, responsive service with a friendly attitude.

In this role, you will handle guest needs, post charges, assist with inquiries, and communicate across departments to maintain high standards of hospitality. Concord Hospitality offers a strong culture and eligible benefits for full-time associates.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Renaissance Austin Downtown Hotel is seeking a Front Desk Clerk to greet guests and ensure a smooth check-in experience. You will be at the hub of the hotel, delivering proactive, responsive service with a friendly attitude.

In this role, you will handle guest needs, post charges, assist with inquiries, and communicate across departments to maintain high standards of hospitality. Concord Hospitality offers a strong culture and eligible benefits for full-time associates.