Guest Experience Host – Front Desk

Hyatt Hotels Corporation; Savannah (GA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Flexible Spending Accounts

Disability and Life Insurance

Paid Time Off & Holidays

401(k) with Employer Match

Free Meals in colleague dining room

Hyatt hotel room nights discount

Job summary

Hyatt is seeking a Host to welcome guests and help ensure a memorable stay at a Hyatt property in Austin, TX. You will greet arrivals, assist with check-in, and tailor interactions to guest preferences while maintaining Hyatt service standards.

The role requires strong communication, cash handling, basic computer skills, and the ability to stand for long periods with a flexible schedule including mornings, nights, weekends and holidays.

Qualifications

• The ideal candidate will have previous customer service experience and professional presentation in line with the Hyatt Regency brand.
• Excellent interpersonal, organizational and communication skills.
• Basic computer systems knowledge.

Responsibilities

• Display empathy and demonstrate listening skills in all interactions.
• Manage the registration process to confirm guest information, acknowledge preferences, provide room keys and offer luggage assistance.
• Tailor interactions based on guests’ needs and available data.
• Provide appropriate recognition to members of Hyatt’s loyalty program.
• Respond accurately to inquiries and offer knowledge of the hotel features/general information.
• Approach guest issues with compassion and recover service as appropriate.
• General cashiering skills.
• Work collaboratively and effectively with other hotel departments.

Skills

Customer service

Excellent communication

Basic computer skills

Cash handling

Flexible schedule

Tools

Cash register

Job description

Hyatt is seeking a Host to welcome guests and help ensure a memorable stay at a Hyatt property in Austin, TX. You will greet arrivals, assist with check-in, and tailor interactions to guest preferences while maintaining Hyatt service standards.

The role requires strong communication, cash handling, basic computer skills, and the ability to stand for long periods with a flexible schedule including mornings, nights, weekends and holidays.