Guest Experience Lead - Front Desk & Sales

LBA Hospitality; Orlando (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

LBA Hospitality in Orlando seeks a versatile Front Office Associate to greet guests, register arrivals, manage room assignments, and promote hotel services.

You will act as Manager on Duty during evening and early hours, respond to guest requests, balance charges, and coordinate with housekeeping and other departments to ensure a smooth guest experience. Requires strong communication and a courteous, professional presence.

Qualifications

• High school diploma or equivalent.
• Prior experience in accounting, sales, telesales, service or guest relations is preferred.
• Must be able to perform major life activities as listed in the job description.

Responsibilities

• Greet and register guests, assign rooms, and maintain guest privacy.
• Promote hotel services and amenities to guests.
• Respond to guest requests promptly and coordinate with housekeeping.
• Balance charges and ensure accuracy of daily cash and credit card transactions.

Skills

Guest relations

Customer service

Communication

English proficiency

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

LBA Hospitality in Orlando seeks a versatile Front Office Associate to greet guests, register arrivals, manage room assignments, and promote hotel services.

You will act as Manager on Duty during evening and early hours, respond to guest requests, balance charges, and coordinate with housekeeping and other departments to ensure a smooth guest experience. Requires strong communication and a courteous, professional presence.