Guest Experience Lead - Front Desk & Retail

Powdr Corp.; Truckee, Northern (CA, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hiring rate $18+

Health insurance

Resort access

Facility access

Friends & family passes

Discounts on food/retail/gear

Work-life balance

Career development

Inclusive culture

Job summary

Woodward Tahoe is seeking a Front Desk Associate to welcome guests, register and check in visitors, and drive sales while delivering outstanding service.

You will manage reservations, maintain guest records, handle liability forms, stock the front desk, and support retail operations across Woodward’s world-class facilities. This entry-level role offers a welcoming team and opportunities for progression.

Qualifications

• Prior background in guest service or retail position.
• Organized and highly efficient.
• Friendly, polite, and outgoing demeanor.
• Must pass a background check.
• High-school diploma or equivalent.
• Secretarial experience a plus.

Responsibilities

• Welcome guests and discuss Woodward offerings.
• Register guests in person and over the phone.
• Check guests in on site and manage liability forms.
• Handle reservations and messages.
• Support front desk sales and retail activities.
• Maintain guest records accurately.
• Input data into POS systems and create guest records.
• Distribute wrist bands to guests.
• Answer phones, check messages, and return calls daily.
• Sell and restock retail items.
• Maintain inventory and conduct monthly counts.
• Keep front desk clean and organized.
• Assist with cleaning common areas.

Skills

Guest service

Retail

Organization

Customer engagement

Communication

Education

High school diploma or equivalent

Job description

Woodward Tahoe is seeking a Front Desk Associate to welcome guests, register and check in visitors, and drive sales while delivering outstanding service.

You will manage reservations, maintain guest records, handle liability forms, stock the front desk, and support retail operations across Woodward’s world-class facilities. This entry-level role offers a welcoming team and opportunities for progression.