Guest Experience Lead - Front Desk & Operations

DoubleTree by Hilton Omaha; Omaha (NE); On-site; USD 21,000 - 29,000; Full time

Job summary

DoubleTree by Hilton Omaha is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest satisfaction, and support staff in delivering courteous service.

This full-time, hourly role requires strong communication, problem-solving, and a professional appearance to maintain smooth hotel operations and a positive guest experience. The position emphasizes collaboration with room division and guest services during busy periods.

Qualifications

• Proven knowledge of hospitality and front desk operations.
• Strong communication and problem-solving skills under pressure.
• Professional appearance and demeanor as representative of the brand.

Responsibilities

• Evaluate employee performance and provide feedback to improve productivity and guest service.
• Monitor occupancy rates and forecasts.
• Work closely with other operational managers and supervisors to ensure efficient hotel operations.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Train new employees as designated and outlined in the Front Office Training Guide.
• Maintain the highest level of customer service.
• Maintain a positive work environment.
• Responsible for the day-to‑time operation of the Front Desk and Guest Services.
• Performs other duties as required.

Skills

Hospitality knowledge

Problem-solving

Verbal and written communication

Professional appearance

Job description

DoubleTree by Hilton Omaha is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest satisfaction, and support staff in delivering courteous service.

This full-time, hourly role requires strong communication, problem-solving, and a professional appearance to maintain smooth hotel operations and a positive guest experience. The position emphasizes collaboration with room division and guest services during busy periods.