Front Desk Supervisor — Lead Guest Services & Growth

DoubleTree by Hilton Hotel Omaha Downtown; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Sick Time

Paid Vacation

Paid Holidays

Birthday Pay

Life Insurance

401-K

Room discounts

Fast-paced work environment

Travel Perks & Benefits

Recognition & Rewards

Growth Opportunities

Job summary

DoubleTree by Hilton Omaha Downtown is seeking a Front Desk Supervisor to lead guest services and front office operations. The role focuses on delivering attentive, courteous service while guiding daily duties and long-term goals for staff.

Candidate should bring front desk experience and strong communication skills. The position requires maintaining high standards of service in a fast-paced hotel environment and a professional appearance.

Qualifications

• Previous knowledge of hospitality and hotel operational functions.
• Front desk experience required.
• Ability to problem-solve under stressful situations.
• Refined verbal and written communication skills.
• Professional appearance and demeanour.

Responsibilities

• Evaluate employee performance and provide feedback to improve productivity and guest service.
• Monitor occupancy rates and forecasts.
• Work closely with other operational managers and supervisors to ensure efficient hotel operations.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Train new employees as designated and outlined in the Front Office Training Guide.
• Maintain the highest level of customer service.
• Maintain a positive work environment.
• Responsible for the day-to-day operation of the Front Desk and Guest Services.
• Performs other duties as required.

Skills

Front desk experience

Hospitality knowledge

Problem-solving under pressure

Verbal and written communication

Professional appearance

Job description

DoubleTree by Hilton Omaha Downtown is seeking a Front Desk Supervisor to lead guest services and front office operations. The role focuses on delivering attentive, courteous service while guiding daily duties and long-term goals for staff.

Candidate should bring front desk experience and strong communication skills. The position requires maintaining high standards of service in a fast-paced hotel environment and a professional appearance.