Front Desk Supervisor

DoubleTree by Hilton Omaha; Omaha (NE); On-site; USD 21,000 - 29,000; Full time

Job summary

DoubleTree by Hilton Omaha is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest satisfaction, and support staff in delivering courteous service.

This full-time, hourly role requires strong communication, problem-solving, and a professional appearance to maintain smooth hotel operations and a positive guest experience. The position emphasizes collaboration with room division and guest services during busy periods.

Qualifications

• Proven knowledge of hospitality and front desk operations.
• Strong communication and problem-solving skills under pressure.
• Professional appearance and demeanor as representative of the brand.

Responsibilities

• Evaluate employee performance and provide feedback to improve productivity and guest service.
• Monitor occupancy rates and forecasts.
• Work closely with other operational managers and supervisors to ensure efficient hotel operations.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Train new employees as designated and outlined in the Front Office Training Guide.
• Maintain the highest level of customer service.
• Maintain a positive work environment.
• Responsible for the day-to‑time operation of the Front Desk and Guest Services.
• Performs other duties as required.

Skills

Hospitality knowledge

Problem-solving

Verbal and written communication

Professional appearance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Supervisor

Full time Hourly Omaha, NE, US

DoubleTree by Hilton Omaha is looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!

Job Description

Job Summary:

The primary duties of the Front Desk Supervisor are to accommodate guests during their stay in an attentive, courteous, and friendly manner, and assist and guide the front office staff in daily duties and long-term goals. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Job Responsibilities:

• Evaluate employee performance and provide feedback to improve productivity and guest service.
• Monitor occupancy rates and forecasts.
• Work closely with other operational managers and supervisors to ensure efficient hotel operations.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Train new employees as designated and outlined in the Front Office Training Guide.
• Maintain the highest level of customer service.
• Maintain a positive work environment.
• Responsible for the day-to‑time operation of the Front Desk and Guest Services.
• Performs other duties as required.

Required Skills/Abilities:

• Previous knowledge of hospitality and hotel operational functions.
• Ability to problem-solve under stressful situations.
• Refined verbal and written communication skills.
• Professional appearance and demeanour.

Physical Requirements:

• Ability to stand during the entire shift